Refund policy
Return & Refund Policy
We offer a 30-day voluntary return policy. This means that, subject to the conditions below, you may request a return within 30 days after receiving your item.
Nothing in this Return & Refund Policy is intended to limit, exclude, or replace any rights or remedies available to you under applicable consumer protection laws in your country or region.
Voluntary 30-Day Returns
For voluntary change-of-mind returns, items must generally be returned in substantially the same condition in which they were received, unworn or unused, with any original tags and, where reasonably possible, in their original packaging.
You will also need your receipt, order confirmation, or other proof of purchase.
To request a return, contact us at crispora1985@gmail.com before sending any item back.
If your return is accepted, we will provide you with return instructions and the appropriate return address.
Items returned without first contacting us may not be accepted.
Please do not send products to the address shown on the shipping package unless we specifically instruct you to do so, as our return location may be different from the original shipping location.
Return Shipping Costs
For voluntary change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by applicable law or unless we agree otherwise.
Original shipping charges are generally non-refundable for voluntary returns, except where required by applicable law.
If an item is defective, damaged, incorrect, or otherwise not in conformity with your order, we will provide an appropriate remedy and cover or reimburse reasonable return shipping costs where required by applicable law.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery and contact us as soon as reasonably possible if your item is defective, damaged, incorrect, incomplete, or materially different from what you ordered.
Please include your order number and, when reasonably available, photographs or other information that helps us evaluate the issue.
Depending on the circumstances and applicable consumer law, the appropriate remedy may include replacement, repair, refund, price reduction, or another legally required remedy.
Nothing in this section limits any mandatory consumer rights you may have.
Exceptions and Non-Returnable Items
Certain products may not qualify for voluntary change-of-mind returns, including:
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perishable goods;
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personalized or custom-made products;
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gift cards;
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hazardous materials, flammable liquids, or gases;
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sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been broken, where permitted by applicable law.
Please contact us if you are unsure whether your product is eligible for return.
These exclusions apply only to the extent permitted by law and do not affect your rights regarding products that are defective, damaged, incorrectly supplied, unsafe, or otherwise protected by applicable consumer law.
Sale and Promotional Items
Sale, clearance, promotional, or discounted items may be excluded from our voluntary change-of-mind return policy where permitted by law.
However, this does not affect any mandatory rights you may have if an item is defective, damaged, incorrect, unsafe, or otherwise does not conform to applicable consumer protection requirements.
Exchanges
Where available, the simplest way to exchange an eligible item may be to return the original item and place a separate order after the return has been approved.
If an item is defective or incorrect, additional statutory rights to repair, replacement, refund, or other remedies may apply.
European Union Consumers
If you are a consumer located in the European Union and applicable EU consumer law applies to your purchase, you generally have a statutory right to withdraw from an eligible distance purchase within 14 days after receiving the goods, without giving a reason.
This statutory right is separate from and in addition to our voluntary 30-day return policy.
To exercise your right of withdrawal, you must clearly inform us of your decision within the applicable withdrawal period.
After notifying us, you must return the goods within the period required by applicable law.
Unless we have agreed to pay return shipping or applicable law requires us to do so, you are generally responsible for the direct cost of returning goods when exercising the statutory right of withdrawal, provided you were properly informed of this obligation before purchase.
We will reimburse payments as required by applicable law, including eligible standard outbound delivery charges where required. Additional delivery costs resulting from your choice of a delivery method more expensive than our standard delivery option may not be refundable.
We may withhold reimbursement until we receive the goods back or you provide evidence that you have returned them, where permitted by law.
You may inspect and handle products only to the extent reasonably necessary to establish their nature, characteristics, and functioning. We may make deductions for diminished value caused by handling beyond what is reasonably necessary, where permitted by law.
Certain goods are excluded from the statutory withdrawal right under applicable law, including some personalized, perishable, digital, and sealed hygiene-related products.
EU consumers may also have separate statutory rights regarding faulty or non-conforming goods, including a minimum legal guarantee where applicable. These statutory rights are not limited by this policy.
United Kingdom Consumers
If you are a consumer in the United Kingdom and UK consumer law applies to your purchase, you may have statutory cancellation, refund, repair, replacement, or other rights in addition to this voluntary 30-day policy.
For eligible distance purchases, customers generally have 14 days after receiving goods to inform the seller that they wish to cancel and a further period to return the goods, subject to applicable exceptions.
Nothing in this policy limits your statutory rights under UK consumer protection law.
Australian Consumers
Our voluntary return policy does not exclude, restrict, or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
Australian consumers may be entitled to a repair, replacement, refund, compensation, or other remedy when goods fail to satisfy applicable consumer guarantees.
These statutory consumer guarantees may apply beyond the voluntary 30-day return period.
Other Countries and Regions
Consumers in other countries or regions may have mandatory statutory rights relating to cancellations, defective goods, warranties, refunds, repairs, replacements, or returns.
Where applicable consumer protection law provides rights that are more favorable than this policy, those mandatory legal rights will apply.
Refunds
Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within the timeframe required by applicable law.
Once we issue the refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
Where applicable law provides a specific refund deadline, we will follow that deadline.
Contact Us
For return, refund, exchange, damaged-product, or consumer rights questions, contact: