Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to providing a clear and reliable shipping experience for every order.
This Shipping Policy explains our processing times, estimated delivery times, tracking procedures, international shipping terms, and what happens in the event of delays or delivery issues.
Order Processing
Orders are typically processed within 1–3 business days after your order is successfully placed and payment is confirmed.
Business days do not include weekends or public holidays.
During periods of high demand, promotional events, holidays, product launches, or other exceptional circumstances, processing times may take slightly longer.
Once your order has been processed and shipped, you will receive tracking information when available.
Estimated Shipping Times
After processing, estimated delivery typically takes:
4–8 business days
Estimated total delivery time is therefore generally:
5–11 business days from the date the order is placed.
These timeframes are estimates and are not guaranteed delivery dates.
Delivery times may vary depending on the destination, carrier, customs procedures, local postal services, weather conditions, seasonal demand, and other circumstances outside our reasonable control.
Any mandatory delivery rights provided by applicable consumer law remain unaffected.
Worldwide Shipping
We offer shipping to customers in many countries and regions worldwide.
Shipping availability, delivery times, and shipping costs may vary depending on the destination.
Some remote areas, territories, islands, military addresses, or restricted locations may require additional delivery time or may not be eligible for shipping.
If we are unable to ship your order to your destination, we will contact you and provide an appropriate solution.
Order Tracking
When tracking information becomes available, it will be sent to the email address or contact information provided during checkout.
Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Tracking updates are provided by third-party shipping carriers and may occasionally experience delays between scans.
A temporary lack of tracking updates does not necessarily mean that the package has stopped moving.
Multiple Packages
Depending on product availability, fulfillment location, order size, or logistics requirements, items from the same order may occasionally be shipped separately.
If this occurs, you may receive multiple tracking numbers and packages may arrive on different days.
You will not be charged additional shipping fees solely because we choose to divide your order into multiple shipments.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify your:
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Full name
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Street address
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Apartment, suite, or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Contact information
If you notice an error in your shipping information, contact us as soon as possible at crispora1985@gmail.com.
We will make reasonable efforts to update the address before the order ships, but changes cannot be guaranteed once an order has entered processing or has been handed to the carrier.
We are not responsible for delivery problems caused by incorrect, incomplete, or outdated information supplied by the customer, except where otherwise required by applicable law.
Undeliverable or Returned Packages
If a package is returned to us or to one of our fulfillment partners because of an incorrect address, incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package, please contact us.
Depending on the circumstances, additional shipping charges may apply if you request that the order be shipped again.
Any refund or reshipment will be handled in accordance with applicable law and our Return & Refund Policy.
Delivery Delays
While we make reasonable efforts to ensure orders arrive within the estimated delivery period, unexpected delays may occasionally occur.
Possible causes include:
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Carrier delays
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Customs processing
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Severe weather
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Natural disasters
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Transportation disruptions
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Public holidays
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High-volume shipping periods
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Customs or border inspections
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Local postal delays
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Events outside our reasonable control
If your order is significantly delayed, please contact us at crispora1985@gmail.com so we can investigate the shipment.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Where such charges are not collected at checkout, they may be assessed by local customs authorities or the delivery carrier.
Unless otherwise stated during checkout or required by applicable law, these charges are the responsibility of the recipient.
Customs requirements vary by country, and we recommend checking your local regulations before placing an international order.
We are not responsible for delays caused by customs processing.
Lost Packages
If your tracking information indicates that your package has not been delivered and there has been no meaningful tracking update for an extended period, please contact us at crispora1985@gmail.com.
We will review the available tracking information and, when appropriate, contact the shipping carrier or fulfillment provider to investigate.
Where a package is confirmed lost in transit, we will provide an appropriate remedy in accordance with applicable law, which may include a replacement or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location.
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Check with household members, neighbors, reception desks, or building management.
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Allow a short period of time, as some carriers may mark packages as delivered shortly before actual delivery.
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Contact the shipping carrier for additional delivery details.
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Contact us at crispora1985@gmail.com if the package still cannot be located.
We will assist you in reviewing the available tracking and delivery information.
Nothing in this policy excludes any responsibility that we are legally required to assume under applicable consumer protection laws.
Damaged Packages or Incorrect Items
If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as reasonably possible at:
Please include your order number and, where reasonably possible, photographs showing the issue.
We will evaluate the situation and provide an appropriate remedy in accordance with our Return & Refund Policy and applicable consumer law.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request.
However, once an order has entered fulfillment or has already been shipped, we may be unable to modify or cancel it.
If an order cannot be canceled, you may still have return or withdrawal rights under our Return & Refund Policy or applicable consumer law.
Holiday Periods
Orders placed during major holiday periods may experience additional processing or delivery time because of increased carrier volume, customs delays, warehouse closures, or public holidays.
Any delivery estimates shown during these periods remain estimates unless applicable law requires otherwise.
Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or limit any rights available to consumers under applicable local, state, federal, national, or international consumer protection laws.
Where applicable law provides greater rights than this Shipping Policy, those mandatory legal rights will apply.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or your order, please contact:
Email: crispora1985@gmail.com